Help and FAQ
Can't find an answer? Send us a message; we usually reply usually within 1-2 business hours.
About the socks
Are zipper compression socks easier to put on?
Yes, for most people. You unzip the sock fully, slide your foot in while seated, and zip up from the ankle, so you never have to force a tight tube over your heel. People with stiff hands can loop a finger through the pull or use a long-reach zipper pull.
Will the zipper rub or pinch my leg?
A soft fabric guard runs along the inside of the zipper, so the teeth sit on fabric, not on your skin. Zip slowly with your other hand holding the fabric flat, the same way you would zip a jacket.
How do I pick my size?
Measure around the widest part of your calf, ideally in the morning before any swelling. Sizes by calf: M 8-11 in, L 11-13 in, XL 13-16 in, 2XL 16-18 in, 3XL 18-20 in. If you are between two sizes, choose the larger one.
What does 15-20 mmHg mean?
15-20 mmHg is moderate graduated compression: the pressure is strongest at the ankle and eases toward the knee. It is the level most people start with for everyday wear, travel and long days on their feet.
Open toe or closed toe?
Closed toe covers the whole foot and is warmer under shoes. Open toe leaves the toes free, which many people find cooler and more comfortable with bunions, wide feet or sandals. The compression is the same.
Can people with diabetes wear them?
Many people with diabetes wear light compression socks, but only with their doctor's OK. Check with your doctor first. Compression socks are not for people with peripheral arterial disease (PAD) or poor circulation in the legs.
How do I wash them?
Zip them closed, turn them inside out, put them in a mesh wash bag and machine wash cold on a gentle cycle. Hang to dry. Skip the dryer, bleach and fabric softener so the stretch lasts longer.
How long until my order arrives?
Most orders arrive in 8 to 15 business days. You get a tracking number by email as soon as your order ships.
What is your guarantee?
Wear them, wash them, and if they are not right for you within 90 days of delivery, we refund you. We send a free US return label. No restocking fee, and bundles are covered too.
What is package protection?
It is an optional $2.95 add-on in the cart. If your package is stolen after delivery or arrives damaged, we reship it free with no claim forms. Lost-in-transit packages are always on us, with or without it.
Orders and payment
Is checkout secure?
Yes. Our checkout page is encrypted and payments are processed by Stripe. Your card details go straight to Stripe and never reach our servers.
Can I change or cancel my order?
Yes, any time before it ships. Email us with your order number as soon as you can.
Do you ship outside the US?
Not yet. We ship to US addresses only.
Do you take insurance, HSA or FSA?
We don't bill insurance. Some HSA and FSA plans reimburse compression socks; your plan decides. See our guide to compression socks and insurance, HSA, FSA and Medicare.