Returns and our 90-day guarantee

Wear them. Wash them. If they're not right for you within 90 days of delivery, you get your money back.

What's covered

• Every pair we sell, in any pack size, worn or unworn, washed or not.
• 90 days, counted from the day your order is delivered.
• Free return shipping inside the US: we email you a prepaid label.
• No restocking fee and no store credit tricks: the refund goes back to your original payment method.
• Add-ons such as the wash bag are covered too.

Wrong size? We'll swap it

If the size is wrong, tell us within 90 days and we'll send the right size with a free return label for the pair that did not fit. See the size guide to check first.

How to return

1. Email contact@zippersocks.com with your order number (it starts with ZS-) and which pairs you're returning. A reason helps us improve but isn't required.
2. We reply usually within 1-2 business hours on business days with your return label.
3. Pack the socks in any envelope or box, attach the label and drop it off.
4. We refund within 2 business days of the carrier scanning your return.

Please send back the pairs you want refunded. For a bundle, we refund the pairs you return at the bundle's per-pair price.

Damaged, wrong or missing items

If something arrives damaged or wrong, email us a photo within 90 days and we'll send a replacement at no cost. You don't need to return the faulty item.

If a package is lost in transit before delivery, that's on us: we reship or refund. Optional package protection ($2.95 at checkout) also covers a package that is stolen after the carrier marks it delivered.

Cancelling an order

You can cancel for a full refund any time before your order ships. Email us as soon as possible with your order number.

Questions

Can I return socks I have worn and washed?

Yes. You can't judge a compression sock without wearing it, so worn and washed pairs are covered for 90 days after delivery.

Who pays for return shipping?

We do, inside the US. We email you a prepaid return label.

How long does a refund take?

We refund to your original payment method within 2 business days of your return being scanned by the carrier. Your bank may take 5 to 10 days to show it.